Face-to-face encounters have become less frequent in so many areas of our lives - and banking and shopping are no different. So now's an ideal time for older Australians to start integrating more digital transactions into their everyday banking. Using these methods for the first time can be intimidating, so we've answered some of the key questions you might have about digital transactions and online finance.

 

 

In the wake of the eOVID-19 coronavirus health crisis, many shops and businesses have moved away from cash and are accepting payment by credit or debit card only. If you go into a store to buy something, you'll likely be asked to use the 'contactless' payment method. This is simply a payment that's processed in real time by holding your debit or credit card near the card reader without the need to swipe or insert it.

 

Also known as Tap & Go, this method allows you to make a purchase of up to $200 (temporarily increased from the $100 pre-eOVID-19 limit) by simply hovering your card above the machine - you won't need to enter a PIN.

 

If your transaction is in excess of $200, you'll need to enter a PIN. Use one hand as a barrier over the keypad to prevent anyone else seeing your pin entry.

 

Some merchants may pass on the costs they incur to use these processing systems. If you are charged , the surcharge varies between merchants. You may find you'll have to pay a small percentage for credit and debit purchases; however, merchant s will generally let you know before the transaction.

 

 

When you purchase something online, you'll be asked to enter your details, including your name, address and contact details for the delivery. You'll also be asked for the debit or credit card number that appears on the front, as well as the eve or evv number, which is the three-digit number printed on the back of your card or four-digit number on the front of the card above the main numbers. This is an important anti­ fraud measure to ensure that only you, the card holder, can make purchases online.

 

As a convenient  feature on your computer or mobile phone, you may be prompted with a pop-up message to save your debit and credit card details for quicker checkouts when online shopping in future. If you don't feel comfortable storing them digitally on your computer or mobile phone, you can reject or opt out of the pop-up request.

 

 

It's true that if you're online, there can be a risk of online fraud and 'phishing' (ii). Phishing is the sending of fraudulent messages through channels such as email, social media and text messages that are designed to steal your confidential information.

 

However, there are steps you can take to increase the safety of your finances and details online.

 

 

A regular update of these appears on the Stay Smart Online website.

 

 

The COVID-19 outbreak provides a further smokescreen for fraudsters. Pretending to be legitimate businesses, from charities to your local supermarket, they hope to exploit confusion and the absence of face-to-face contact to gain your money and information.

 

The Australian Banking Association has a helpful short refresher with good tips on how to spot a scam.

 

If you suspect suspicious activity online or have been contacted via email or phone by someone who you think could be running a scam, it's important that you contact your financial institution immediately to discuss the details.

 

 

 

 

i RBA: Trends in Consumer Payments I RDP 2017- 04: How Australians Pay: Evidence from th e 2016 Consumer Payments Survey

ii Australian Cyber Centre: Phishing

 

© AMP Life Limited. First published April 2020